Grievance Redressal Policy
Edusekart, operated by TFC Sales & Marketing, maintains a grievance mechanism for customers, sellers and other users.
How to Raise a Grievance
Customers should use the order/support interface where available. Other grievances may be submitted through the official grievance contact published on Edusekart.
Information to Provide
Provide your name, registered contact details, order or ticket number where applicable, description of the issue and supporting documents.
Tracking and Resolution
Edusekart will provide or maintain a reference/ticket mechanism where applicable and may seek information from sellers, logistics partners or service providers before resolving the issue.
Escalation
Unresolved matters may be escalated through the designated grievance channel. Statutory consumer remedies remain available independently of this internal mechanism.
Grievance Officer
Name: [Insert designated Grievance Officer]
Email: [Insert grievance email]
Address: 12, 1st Floor, Ramnik Complex, Tikona Park, NIT-1, Faridabad, Haryana – 121001, India