Privacy Policy

Edusekart ("Platform", "Website", "We", "Us", "Our") is committed to protecting the privacy and security of its users. This Privacy Policy explains how Edusekart, a brand operated by Eduse Marketing Private Limited, collects, uses, stores, processes, and protects personal information obtained through our website, applications, services, and marketplace platform.

By accessing or using Edusekart, you consent to the collection, use, disclosure, and processing of your information in accordance with this Privacy Policy.

About Edusekart

Edusekart is a multi-seller online marketplace operated by Eduse Marketing Private Limited, having its registered office at:

12, 1st Floor, Ramnik Complex
Tikona Park, NIT-1
Faridabad, Haryana – 121001
India

Information We Collect

We may collect various types of information from customers, visitors, sellers, and users of the platform.

Customer Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Order History
• Payment Information (processed through secure payment providers)
• Account Preferences

Seller Information

• Business Name
• Contact Details
• GST Information
• PAN Information
• Bank Account Details
• Business Registration Documents
• KYC Documents
• Seller Performance Data

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral URLs
• Session Data
• Geo-location Information
• Website Interaction Data

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, personalize user experience, analyze performance, and support marketing activities.

How We Use Your Information

We use collected information for legitimate business purposes, including:

• Account creation and management
• Order processing and fulfillment
• Customer support
• Seller onboarding and verification
• Identity verification and compliance
• Fraud prevention and risk management
• Platform security and monitoring
• Personalized recommendations
• Marketing and promotional communications
• Improving products and services
• Analytics and business intelligence
• Legal and regulatory compliance

Marketing Communications

By using our platform, you may receive communications through:

• Email
• SMS
• WhatsApp Messages
• Push Notifications
• Platform Notifications

You may opt out of promotional communications at any time through available unsubscribe mechanisms. However, transactional and service-related communications may still be sent when necessary.

Analytics and Tracking Services

To better understand user behavior and improve our services, Edusekart may use third-party analytics and marketing tools including:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Other approved analytics and marketing platforms

These tools may collect information regarding website usage, browsing behavior, interactions, and advertising performance.

Sharing of Information

Edusekart does not sell personal information to third parties.

Information may be shared only when necessary with:

• Sellers for order fulfillment
• Payment service providers
• Logistics and shipping partners
• Identity verification providers
• Technology and infrastructure providers
• Analytics providers
• Government authorities when legally required
• Professional advisors and legal representatives

Seller Information Sharing

Seller information may be used for marketplace operations, compliance verification, fraud prevention, settlement processing, and business performance analysis.

Some seller information may be displayed publicly where required for customer transparency, legal compliance, or marketplace functionality.

Data Security

Edusekart implements reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your data, no online system can guarantee absolute security, and users acknowledge the inherent risks associated with internet communications.

Data Retention

We retain information for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records
• Prevent fraud and abuse

Retention periods may vary depending on legal, regulatory, and operational requirements.

User Rights

Subject to applicable laws, users may have the right to:

• Access personal information
• Update personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Request information regarding data processing

Requests may be submitted through our support channels.

Third-Party Links

The Edusekart platform may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, policies, or content of external websites and encourage users to review their privacy policies independently.

Children's Privacy

Edusekart is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from minors in violation of applicable laws.

International Data Transfers

Some service providers used by Edusekart may process information in jurisdictions outside India.

Where such transfers occur, reasonable safeguards are implemented to protect user information.

Cookies Policy

Cookies help us improve user experience, maintain sessions, personalize content, and measure website performance.

Users may disable cookies through browser settings; however, certain platform features may not function correctly if cookies are disabled.

Policy Updates

Edusekart may revise this Privacy Policy from time to time.

Updated versions will be published on this page and become effective immediately upon publication unless stated otherwise.

Continued use of the platform constitutes acceptance of the updated Privacy Policy.

Grievance Officer

For privacy-related concerns, complaints, or grievances, users may contact our designated Grievance Officer:

Name: Avkash Goyal
Email: avkash@edusekart.com
Phone: +91 7888673594

Contact Us

If you have questions regarding this Privacy Policy or the handling of your information, please contact us:

Email: support@edusekart.com
Phone: +91 7888673594

By using Edusekart, you acknowledge that you have read, understood, and agreed to this Privacy Policy.