Seller Return & Refund Policy
Sellers must comply with the return, replacement, refund and warranty terms disclosed for their products and with mandatory consumer rights.
- Provide accurate return eligibility before purchase
- Respond to return requests within the applicable SLA
- Accept legitimate returns/replacements according to the disclosed policy
- Cooperate with reverse logistics
- Provide refunds/replacements where required
- Bear seller-attributable costs as provided by the Seller Agreement and applicable law
A generic "no return" statement cannot be used to defeat a mandatory remedy for a defective, unsafe, counterfeit or materially misrepresented product.