Refund & Returns Policy

At Edusekart, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which products purchased through the Edusekart marketplace may be returned, replaced, or refunded.

Edusekart is a multi-seller marketplace operated by Eduse Marketing Private Limited. Products listed on the platform are sold by independent third-party sellers. Return, replacement, and refund eligibility may vary depending on the product category, seller policy, product condition, and applicable laws.

General Return Policy

Most eligible products may be returned within a maximum period of 7 days from the date of delivery, subject to the seller's return policy and product-specific conditions.

Customers are advised to review the return and replacement information displayed on the respective product page before placing an order.

The return policy displayed on the product page shall prevail in case of any conflict with this general policy.

Product-Specific Return Eligibility

Return eligibility may vary from product to product. Certain products may be eligible for:

• Return and Refund
• Replacement Only
• Return for Defective Products Only
• No Return or Replacement

The applicable policy will be clearly displayed on the individual product page.

Eligible Return Reasons

Customers may be eligible to request a return, replacement, or refund under circumstances such as:

• Wrong product delivered
• Damaged product received
• Missing items in the package
• Defective or non-functional product
• Product significantly different from description
• Incorrect size or variant delivered
• Quality issues covered under the seller's return policy

Non-Returnable Products

For hygiene, safety, regulatory, and product integrity reasons, certain categories may not be eligible for return, replacement, or refund unless received damaged or defective.

Examples include:

• Food & Grocery Products
• Personal Care Products
• Innerwear & Intimate Wear
• Medicines & Healthcare Products
• Customized or Personalized Products
• Perishable Products
• Digital Products
• Gift Cards & Vouchers
• Products marked as Non-Returnable

This list is illustrative and not exhaustive. Product-level return policies shall always apply.

Conditions for Returns

To qualify for a return or replacement, products should generally:

• Be unused wherever applicable
• Be returned in original condition
• Include original packaging
• Include accessories, manuals, and free items
• Contain original tags and labels where applicable
• Not show signs of misuse or damage caused by the customer

Sellers may reject return requests if these conditions are not met.

Return Request Process

Customers may initiate a return request through their Edusekart account dashboard or by contacting customer support.

Additional information may be requested, including:

• Order details
• Product photographs
• Package photographs
• Issue description
• Supporting evidence where necessary

Providing accurate information helps expedite the review process.

Return Approval

All return requests are subject to review and approval based on:

• Product category
• Seller policy
• Product condition
• Supporting evidence submitted
• Compliance with return eligibility criteria

Approval of a return request does not automatically guarantee a refund until the returned item is inspected and verified.

Replacement Policy

For eligible products, sellers may offer a replacement instead of a refund.

Replacement availability depends on:

• Inventory availability
• Seller policy
• Product category
• Nature of the issue reported

Refund Processing

Once a return request has been approved and the returned product has been successfully received and verified by the seller, the refund process will be initiated.

Refunds are generally processed within 3 to 4 working days after successful approval and verification.

Actual credit timelines may vary depending on:

• Bank processing times
• Payment gateway processing
• Card issuer policies
• UPI provider processing times
• Wallet provider processing times

Refund Methods

Refunds may be issued through one of the following methods:

• Original payment method
• Bank transfer
• UPI refund
• Wallet refund
• Store credit where applicable

The refund method may vary based on operational requirements and payment provider capabilities.

Partial Refunds

In certain situations, partial refunds may be issued where permitted by law and applicable seller policies.

Examples include:

• Products returned with missing accessories
• Products returned in altered condition
• Products showing signs of customer-caused damage

Fraud Prevention

Edusekart and its sellers reserve the right to investigate suspicious, abusive, fraudulent, or excessive return activity.

Return requests may be denied and accounts may be restricted if misuse of the return system is detected.

Seller Responsibility

Sellers are responsible for:

• Product quality
• Product authenticity
• Product descriptions
• Warranty commitments
• Return policy compliance
• Refund approvals where applicable

Edusekart facilitates the return and refund process but is not the seller of record for products sold by independent sellers.

Dispute Resolution

If a customer disagrees with a return or refund decision, they may contact Edusekart customer support for further review.

Edusekart may facilitate communication between buyers and sellers to help resolve disputes in a fair and transparent manner.

Policy Updates

Edusekart reserves the right to modify this Refund & Returns Policy at any time.

Updated versions will be published on this page and become effective immediately upon publication unless stated otherwise.

Contact Us

For assistance regarding returns, replacements, or refunds, please contact:

Email: support@edusekart.com
Phone: +91 7888673594

Thank you for shopping with Edusekart.