Seller Grievance & Compliance Policy
Sellers may raise grievances concerning registration, verification, listings, settlements, returns, account restrictions or other marketplace matters through seller support.
Required Information
Include seller ID, registered contact details, order/listing/reference number, issue description and supporting documents.
Review
Edusekart may request information from the seller, customer, logistics provider or other relevant party before deciding the matter.
Compliance
For counterfeit, safety, tax, licence, fraud or regulatory issues, Edusekart may impose temporary restrictions while verification is undertaken.
This internal process does not remove statutory remedies available to a seller.